ICT Vendor Management Training
ICT Vendor Management Training Course - 2 day duration (non-residential)
Who would benefit from attending?

This 2-day course is ideal for those new to ICT vendor management who need a grasp of the issues but who also need to acquire an understanding of the subject matter within the context of ICT service planning and wider ICT service management. 

PLEASE NOTE THAT THIS IS NOT A SUBSTITUTE FOR AN ITIL® ICT SERVICE MANAGEMENT TRAINING COURSE.

Training Course Outline

This course is based upon the pooled expertise of AiM vendor management practitioners who have managed relationships in major organisations.  You will learn not only about the subject matter, but hints and tips that will be useful in successful ICT vendor management.  The course has a number of interactive sessions throughout to put learnings to the test.

The 2 day course is structured as follows.

Day 1
  • ICT service planning
  • Contract types
  • Commercial evaluations
  • Value for money
  • Contract change
  • Contract manager role profile 
Day 2
  • Service delivery and management
  • Service manager role profile
  • ICT service models
  • Relationship management
  • Relationship manager role profile
  • Negotiations.
We run regular public training courses in central London, Southampton and Dartford.  We can also organise special bespoke courses for your organisation which can be held at your premises.  For public course dates click on e-Shop.

Lunch and refreshments are included.

BUY NOW!

Top of Page